Front Office Coordinator (CSR + Front-End Estimator)

Ronkonkoma, NY | OEM-Certified, I-CAR Gold Class Collision Repair Facility

We are a professional, OEM-certified collision repair organization built on pride in our craft, respect for people, and strong teamwork. Our front office sets the tone for the entire repair process — from the first customer interaction through a clean handoff into production.

Estimators, CSRs, technicians, parts, and management work closely together, holding one another accountable and sharing knowledge when it adds value. That collaboration is what allows us to deliver consistent, high-quality repairs.

We are looking for a Front Office Coordinator who can operate confidently in both customer service and front-end estimating, supporting customers while helping the shop perform at a high level.

Role Overview

This is a dual-role position combining customer-facing responsibilities with front-end estimating and file preparation. You’ll play a key role in how customers experience the repair process and how smoothly vehicles transition into production.

What You’ll Do

• Greet customers and manage vehicle drop-offs and pickups

• Communicate repair status updates clearly and professionally

• Write accurate front-end estimates using CCC One

• Explain the repair process and expectations to customers

• Collect photos, documentation, and authorizations

• Assist with scheduling, rentals, and basic insurance coordination

• Ensure files are clean, complete, and ready for teardown and production

• Coordinate closely with estimators, parts, and production staff

• Maintain a professional, organized front office environment

What We’re Looking For

This role requires organization, communication skills, and comfort working in a production-focused shop environment.

• Prior CSR and/or front-end estimating experience in a collision repair shop preferred

• Comfortable working in CCC One

• Strong customer communication and interpersonal skills

• Organized, detail-oriented, and dependable

• Team-oriented mindset with pride in follow-through

I-CAR Gold Class shop experience preferred

I-CAR Platinum certification valued but not required

What Success Looks Like Here

• Customers feel informed, supported, and confident

• Estimates are accurate and well-documented

• Files move cleanly into production with fewer delays

• Strong collaboration between front office and production

• The shop runs smoother because expectations are set correctly

Compensation — Team-Based & Performance Driven

This role combines a stable base salary with performance-based upside, aligned to overall shop success.

• Base Salary: Competitive, based on experience

• Incentive Compensation:

  • Participation in a shared front-office incentive pool (CSR component)

  • Estimator commission tied to delivered shop revenue (front-end estimating component)

Estimator Commission Structure (Delivered Revenue)

• 0% on delivered revenue up to $225,000

• 2% on delivered revenue from $225,001 – $300,000

• 3% on delivered revenue from $300,001 – $375,000

• 4% on delivered revenue over $375,000